Emergencies: Call 911. We treat non-emergency symptoms only. Life-threatening symptoms require the ER.Non-emergency symptoms only.
Questions, answered gently
Every visit includes patient education — that starts here. Messages get a response within 24 hours.
Answers below cover how a telehealth visit works, what conditions we treat, prescribing rules, lab logistics, and self-pay costs. Looking for something specific? See the full list of services we offer or the self-pay pricing for every visit type — or reach out directly if your question isn’t answered here.
Visits & access
How does a telehealth visit work?+
You schedule a visit, join a secure video call, and speak directly with a clinician. We review your symptoms, perform a guided visual exam, provide a diagnosis, and send prescriptions to your pharmacy when appropriate. You’ll also receive clear follow-up instructions and guidance on when in-person care is needed.
What ages do you treat?+
We treat patients 5 and older.
Do you offer direct access?+
Yes. We offer both same-day and next-day scheduling, plus secure messaging with guaranteed response times.
How do you differ from other telehealth services?+
We offer personalized care: you will see the same healthcare provider every time, and you’ll experience longer, conversational, educational visits — not a different stranger for every call.
When should I seek in-person care or go to the emergency room?+
Call 911 or go to the nearest emergency room for any symptoms that may be life-threatening — including chest pain, shortness of breath, sudden neurological symptoms, fainting, severe abdominal pain, deep wounds, severe burns, inability to retain fluids, a compromised airway, pediatric fever of 103°F or higher and/or fever lasting three to five days without breaking, or adult fever of 103°F or higher not responding to over-the-counter fever reducers.
Do you offer proactive follow-up visits?+
Yes. If follow-up care is needed, you can easily schedule another telehealth visit to review progress or address new concerns — and we follow up proactively after treatment.
Services & prescribing
What urgent care conditions do you treat?+
Cold & flu, COVID-19 evaluation, ear pain and infections, GI issues, insect bites and stings, headaches and migraines, minor skin infections, pink eye, STD/STI evaluation, sinus infections, rashes, sore/strep throat, and urinary tract infections. See the full services page.
Do you prescribe medications?+
Yes — safe, evidence-based prescribing when clinically appropriate, sent to the pharmacy of your choice.
Do you prescribe controlled medications?+
No.
What is the purpose of the Preventive Bridge Wellness service?+
It provides temporary, short-term, stabilizing care as a bridge to a primary care provider for chronic care management — helping you avoid gaps in care while you secure a local, trusted provider.
Do you offer personalized wellness plans?+
Yes — smoking cessation wellness, preventive bridge care, adult anxiety & depression wellness, and medical weight loss consultation with FDA-approved peptides and GLP-1s. See the full services page.
Do you offer primary care or chronic disease management?+
No. Our bridge care is designed to stabilize you and connect you to a primary care provider — not replace one.
Do you provide patient education with each visit?+
Yes — every visit includes plain-language education so you understand your condition and your plan.
Mental health
What psychiatric disorders are excluded from the Anxiety & Depression Wellness service?+
We do not evaluate or manage bipolar disorder, schizophrenia or psychotic disorders, active suicidal ideation or self-harm, severe PTSD, substance use disorder, eating disorders, OCD, severe panic disorder, complex anxiety disorder, or recent psychiatric hospitalization. This service is limited to evaluation and management of mild to moderate anxiety and depression, and patients requiring higher-level psychiatric care will be advised to seek care with a mental health provider.
Labs, insurance & payment
How do I get my lab tests done?+
You visit a physical Quest Diagnostics location for your blood draw — your provider sends the lab order there electronically ahead of time, since we’re a virtual telehealth practice:
1. Book at Quest — find a location and time at questdiagnostics.com; many are inside local Publix or Walmart stores.
2. Bring your ID and insurance card — a photo ID plus your physical insurance card, if you have one.
3. Understand the costs — we never bill you for labs. Quest charges a small draw fee on-site (around $15–$25) and bills your insurance for the tests; without insurance you pay Quest’s discounted cash price. More on costs.
What is Evexia Diagnostics?+
Evexia Diagnostics is the system we use to send your lab orders electronically. It delivers your lab requisition to your email so you can download, print, and take it to a nearby partner lab for blood drawing. Once the lab processes your samples, your results are delivered securely back into their platform. We review and interpret your results, then we meet by telehealth to go over them together and update your care plan.
What is Fullscript?+
Fullscript is the system we use to send your lab orders electronically. It delivers your lab requisition to your email so you can download, print, and take it to a nearby partner lab for blood drawing. Once the lab processes your samples, your results are delivered securely back into your Ona Health chart. We review and interpret your results, then we meet by telehealth to go over them together and update your care plan.
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